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Evolution Prepaid Maestro® Card FAQs
Questions:
Answers:
- Can I cancel my Evolution Prepaid card at any time thereafter?
Yes. You have a legal right to cancel your Prepaid Card up to 14 days after you receive the
Prepaid Card without being charged the Refund Fee - these 14 days are referred to as
the 'Cooling Off Period'. Under these terms and conditions, you also have the right to
cancel your Prepaid Card at any time after this 14 day Cooling Off Period. If your
Prepaid Card is cancelled, we will immediately block your Prepaid Card so it cannot be
used.Back to top
- How do I get a Prepaid Maestro Card?
Simply call us on 0800 096 1331, or click here to contact us about the Prepaid Maestro Card online.Back to top
- How do I load money onto the card?
Money can be added to your Prepaid Maestro® Card in cash at over 30,000 PayPoint or Post Office locations across the UK, by funds-transfer from your bank account, or online.
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- Is a Prepaid Maestro card like a normal bank debit card or credit card?
A Prepaid Maestro Card is not a credit card or charge card, it's a Prepaid Card that carries a variable amount of money based on the amount loaded onto the account when the card is purchased or at a subsequent time after purchase. Each time you use the card to purchase something or withdraw cash at an ATM, the purchase amount is deducted from the available balance.
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- Is a Prepaid Maestro® Card safe?
The Prepaid Maestro® card has full CHIP & PIN protection and fraud protection like most credit/debit cards which makes it safer than carrying cash.
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- What does the Prepaid Maestro Card cost?
A breakdown of fees for the Prepaid Card can be viewed at; www.evolutionmoney.co.ukBack to top
- What if my card is lost or stolen?
If you lose your Prepaid Card or it is stolen or you suspect that your Prepaid Card has been used by someone, you must get in touch as soon as you can. We will then cancel your Prepaid Card. If you ask us to do so, we will ask the police to investigate any suspected misuse of your Prepaid Card and they may need more information and assistance from you. We will refund the amount of any transactions which the investigations show are not authorised by you, provided you have kept your Prepaid Card and PIN secure.Back to top
- Where can I use a Prepaid Maestro® Card?
Prepaid Card is accepted worldwide at shops, restaurants, mail order catalogues, over the Internet or over the telephone, wherever the Maestro® acceptance mark is displayed. You can also withdraw cash from ATM’s worldwide.Back to top
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