Existing Customers

Existing Baines & Ernst customers are given access to our online payment facility – making it easier for you to manage payments. You will also benefit from a host of other services including Debt Settlements and Solve & Save – a service that could help you save money on household bills. Simply click on the links below to learn more…

Online paymentsClaim £100 High Street vouchers when you recommend a friendEarn cash rewards while you shopSave money on household bills with Solve & SaveSettle your debtsOnline statementsContact Customer ServicesFAQs

Online payments

To make a secure online payment, simply follow the step by step process to make your monthly payments to Baines and Ernst. All you require to make a payment are your Baines and Ernst customer details and your card payment details.

Proceed to online payments section

Recommend our services and we’ll give you £100 Hight Street Vouchers

If you know someone who would benefit from our services as much as you have, why not recommend Baines & Ernst?

If your friend becomes a customer, we will give you £100 High Street vouchers as a thank you for recommending us.

How it works:

  • Ask your friend to call Baines & Ernst on 0800 015 1650
  • Tell the advisor they speak to that they have been recommended to us and provide your name and client reference number
  • One of our trained debt specialists will complete a financial assessment with your friend and if they qualify for a Debt Management Plan (DMP), Individual Voluntary Arrangement (IVA) or a Protected Trust Deed (PTD), we will send all necessary documentation to them, which they must sign and send back
  • Once your friend becomes a client, we will send you £100 High Street vouchers
  • Recommend more friends to Baines & Ernst and we will give you more High Street vouchers!

Terms & Conditions apply.

Earn cash rewards as you shop

If you’re looking for an account with no hidden charges or overdraft fees – but great incentives like cash rewards – then you might be interested in the Evolution Current Account from Evolution Banking.

  • No credit checks
  • Guaranteed acceptance
  • MasterCard pre-paid Debit Card
  • Can still pay by Direct Debit
  • Internet and telephone banking
Earn Cash Rewards of up to 4%
The Secure Trust Bank Rewards Scheme
Use your MasterCard® Prepaid Card for your everyday purchases at major retailers and have cash rewards of up to 4% paid back into your Current Account!
Click here to apply

Save money on your household bills

Solve & Save is a free service to all Baines & Ernst customers and is designed to help people cut spending on household bills.
All you need to do is provide information on your current suppliers and typical monthly outgoings and the Solve & Save team will find out if there is a better deal available for you.

To see if Solve & Save could help you reduce your household bills, call 0800 096 4900.

Solve & Save

Clear your debts with our debt settlement service

If you receive a lump sum of money and want to clear your debts, speak to Baines & Ernst about our Debt Settlements service and you could repay your unsecured debts at a reduced rate. Take a look at our Debt Settlements page to find out more.

Online services

We will shortly be offering an online management portal which will enable you to view payments and distributions to your creditors. We will email instructions on how to register for an online account.

Contact our Customer Service team

Tel:: 0844 826 2555
Email:: customer.services@bainesandernst.com

If you need to post back any documentation to our Customer Services team, please use our FREEPOST post address:

Baines & Ernst Financial Management
Selectapost 55
Sheffield
S97 3GH

Frequently asked Questions:

Please click below to find out the answers to your Frequently Asked Questions. The questions are broken down by section to enable you to find the answer you are looking for quicker.

CREDITOR CONTACT:

RECOMMEND A FRIEND

FINAL PAYMENTS:

BAILIFFS

ADDING ON OR REMOVING DEBTS:

SETTLEMENTS

CIRCUMSTANCES

Other news

Our initial advice is completely free. Fees may apply thereafter depending upon the debt solution entered into. 
Follow these links to see the fees involved when undertaking DMPs and IVAs and they will also be notified to you in advance.
Individual Voluntary Arrangement (IVA) is a specialist service provided by a licensed insolvency practitioner of our choice.
Our Services are subject to status and acceptance, and conditions apply.