The Recommend a Friend voucher offer is only available by following the instructions provided. Your friend must call 0800 015 1650 and provide your name and client reference number on the initial telephone call. This offer only applies if your friend contacts us as a first time customer of Baines & Ernst and successfully enters into a Debt Management Plan (DMP), Individual Voluntary Arrangement (IVA) Advisory Service or Protected Trust Deed (PTD) Service and has made their fee payments. If eligible Baines & Ernst will use the details provided on the initial telephone call to send £100 of High Street vouchers to you. Vouchers sent usually within 30 days of receipt of second payment (DMP/IVA/PTD). Not available in conjunction with any other offer. No alternative rewards available. If the DMP, IVA Advisory Service or PTD Service is cancelled during the cooling off period, Baines & Ernst has the right to deduct up to the full amount of vouchers issued from any refund due.