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Baines & Ernst Vision and Values

baines-and-ernst-vision-and-values

Our Visions

At Baines & Ernst our vision is to help our customers find the most appropriate debt solution for their personal circumstances.

Our Values

Our core value is to be trusted by our: Customers, Employees, Suppliers, Lenders and Regulator. We do this by always having our customers’ welfare at the heart of every decision we make and by keeping our promises.

Our Pledge

To our Customers, we will…

  • Put you at the heart of everything we do, offering an experience which leaves you feeling impressed
  • Do the right thing for you and ensure your needs are met at all times
  • Use simple language which is clear, consistent, and easy to understand
  • Review the appropriateness of your solution and make necessary recommendations

To our People, we will…

  • Act with integrity, fairness and consistency in all our interactions with each other
  • Take the time to say thank you and recognise great performance and behaviours
  • Put employee competence and development at the heart of our business

To our Suppliers, we will:

  • Seek to agree fair and equitable agreements that benefit all parties and adhere to credit terms
  • Work in partnership in a culture which is based on trust and open & honest communications
  • Provide regular and accurate feedback that adds value to all parties

To our Lenders, we will:

  • Put forward fair and reasonable proposals
  • Build quality two-way relationships to achieve trusted partnership status
  • Deliver on our Service Level Agreements
  • Seek every opportunity to improve processes in order to deliver mutual benefits

To our Regulator, we will:

  • Aim to have a proactive and cooperative working relationship
  • Deliver reporting requirements and requests for information promptly and on time

Find the right solution

Answer a few simple questions and we'll help you find your solution.
  • Total unsecured debt: £500

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Find the right solution

Answer a few simple questions and we'll help you find your solution.
  • Total unsecured debt: £500

  • This field is for validation purposes and should be left unchanged.

Debt advice you
can trust...

Debt Advice You Can Trust
We are committed to providing the highest standard of service to our customers and helping them find their way out of debt with the most appropriate debt solution.

Money Advice Service

You can get free debt advice from the Money Advice Service – an organisation set up by the Government to offer free and impartial advice to those in debt. Click here for more information.